Shipping Policy

We want to ensure that shipping and delivery are as easy as possible.

Shipping Policy Q & A

Q: Do you ship to my country or address?

A: We ship worldwide.

Q: How are products shipped?

A: We ship our products by airmail use one of courier company (EMS, DHL, TNT, UPS).

Q: Do you send notification of order being shipped?

A: You will receive an email with tracking information within 24-48 business hours.

Q: Do I have to sign for the package?

A: Yours order is shipped via insured trackable courier. In order for us to provide you insurance that you will receive your order, we must send the package using signature required.

Q: How long does the shipping process take?

A: Estimated delivery time for our Shipment is: 3-5 days.

Q: Is there a possibility for a shipping delay?

A: There are occasions when delivery is delayed due to Postal Services procedures, however in those occasions’ delivery might take a little longer.

Q: What if I didn’t get my shipment?

A: We guarantee our shipments and provide you with a tracking number every time. If you experience any delays, please contact us right away via

Q: Can you ship to a different address?

A: We can only ship to the address that is associated with your account. If you’re travelling and need extra day supply, that won’t be a problem. Remember we can fill up to an entire year’s quantity as long as your doctor approves.